Talk to a person
StoreWave is a small team, so the reply comes from someone who works on the product. We answer every message, usually within one working day.
Something is broken
Tell us what you were doing and what happened. If it is affecting your till right now, say so in the subject and we will treat it that way.
Use the formA question before you sign up
Most answers are below, and the demo store is open to everyone with no account needed.
Open the demoBilling and plans
Upgrades, cancellations and anything about what you have been charged. Include the shop address if you have one.
See pricingSend us a message
Everything here is required except the details you would rather not give. We only use your address to reply.
Already have a shop?
Sign in to your account to check your stores, your plan and your billing before you write. Many questions answer themselves there.
Go to my accountWhat helps us help you
- Your shop address, if you have launched one.
- What you expected to happen, and what happened instead.
- Whether it happens every time or only sometimes.
Frequently asked questions
If your question is here, you have the answer faster than we can type it.
The basics
Do I need to install anything?
No. StoreWave runs in your web browser. On a phone or tablet you can add it to your home screen so it opens like an app.
Can I try it before I sign up?
Yes. The demo store is open to everyone, no account needed. Look around, ring up a test sale, and see if it fits your shop.
Does it work on my phone?
Yes. StoreWave works on any device with a browser: till, laptop, tablet, or phone. The till screen is built for touch, so a tablet on the counter works well.
What if my internet goes down?
A sale in progress retries by itself and tells you when the connection is back, and your product list stays readable through a short drop. A long outage does stop you selling, so a shop with unreliable internet should have a backup connection.
Do you sell hardware?
No. StoreWave works with the barcode scanner and receipt printer you already have, since any scanner that types into a keyboard field works, and receipts print through your browser.
Can more than one person use the till at once?
Yes. Every member of your team gets their own login on their own device, and every sale, discount and refund carries the name of whoever made it.
Setting up your shop
How long does it take to set up?
A shop with a product list ready can be selling the same afternoon. Import your products, count the lines you care about most, add your team, and you are trading.
Can I bring products from my old system?
Yes. Export them to a spreadsheet and upload the file. Your products come in all at once, with names, barcodes, prices and costs.
Do I have to count all my stock before I start?
No. Count the lines you cannot afford to be wrong about and let the rest build up as you receive and sell. You can count the remainder gradually without closing.
Can I use my own shop name and colours?
Yes. Your shop gets its own web address, and your logo and brand colour appear on the till and on receipts.
Can I sell things by weight or length?
Yes. Products can be counted in pieces or measured in units like kilograms, litres and metres, and the till asks for the amount when the unit needs one.
Plans and billing
What does it cost?
The Free plan costs nothing, forever, and covers 2 team members and 20 products. The Pro plan is 5 US dollars a month with no limits on either.
Do I need a card to start?
No. Signing up is free, and no payment details are asked for until you choose to upgrade.
How do I pay?
Through PayPal. You can cancel anytime, and your shop keeps working on the Free plan afterwards.
What happens if I reach the Free plan limits?
Nothing breaks and nothing is deleted. You just cannot add more products or team members until you upgrade or make room.
What happens if I cancel?
Your shop drops to the Free plan when the period you have paid for ends. Your sales history, products and customers all stay where they are.
Can I run more than one shop?
Yes. One account can own several stores, each with its own address, staff and stock. The first is free and the rest are on the Pro plan.
Your data
Is my shop's data private?
Yes. Every shop has its own separate space and its own logins, and no shop can see another. Your data belongs to you.
Can I get my data out again?
Yes, at any time and without asking us. Every report exports to a spreadsheet file you can open in Excel or Google Sheets.
What happens to my data if I stop using StoreWave?
It stays available on the Free plan rather than being deleted. Export anything you want to keep first, and tell us if you would like the shop removed entirely.
Ready when you are
Set up your shop today. It is free, and you do not need a card.